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General

Our practice at Moon Invoice, with respect to the use of your Personal Information, is as set forth below in this Privacy Policy Statement. It describes the information that we collect from you as part of the normal operation of 'Moon Invoice' Services from all platform app and how we disclose and secure this information. It also describes your choices regarding the use, access, and correction of your personal information. As a condition to using the Moon Invoice, you consent to the terms of the Privacy Policy Statement as it may be updated from time to time. This Privacy Policy Statement applies exclusively to 'Moon Invoice' services, the website, and the App in iOS, macOS, Windows, and Android platforms.

We respect the privacy rights of our online visitors and users of the Moon Invoice Service ('users' or 'you') and recognize the importance of protecting the information we collect about you. Please remember that we provide the Service to small businesses who have their privacy practices. This Privacy Policy applies only to our own data practices, not to third parties' practices that we do not control. Third-party websites, frameworks, and social media widgets have separate privacy policies. We request you to check the relevant privacy policy before sharing personal information with third parties.

What types of Information Do We Collect?

1. Personal Information:

While registering or creating a user account, we may collect the user's primary account details, including primary contact details such as first name, last name, email address. We only collect personal information about you that we consider necessary for achieving this purpose. We may also collect information about your interactions with us, including any contact we have with you by telephone, email, or online. For service improvement, security, dispute resolution, and training purposes, we may monitor and record your communications with us (including email and telephone) in accordance with applicable laws.

2. Business/Service Information:

After you set up an account for the Service and in order to provide the Service to you, we may collect various information through your use of the Service about your business and your customers, for example, your phone number, accounts receivable information, or your customers" mailing addresses. We use and share information about your customers solely to provide you [and your customers] with our services.

3. Data Not Linked to You:

We use the following data that is not directly linked to your identity for diagnostic purposes. To be precise, we use it for diagnosing crash data, performance data, and other diagnostics data.

4. Billing Information:

Moon Invoice services are paid. Hence, In-App paid purchases are managed by respective platforms, and we request you to check their payment terms and conditions and privacy policy regarding the same. We do not collect direct and/or store your billing information on our server. E.g., for Android In-App purchase, you will need to check Google Play store, for iOS and macOS, need to check iTunes and for Windows, need to check Microsoft app store privacy policy, for Web via PayPal or Paddle, for payment terms and conditions, please visit PayPal or Paddle privacy policy.

Payments to Merchants. If you are an End-Customer using Moon Invoice Payments such as Stripe, GPay, Paddle, ApplePay, etc., to pay a Merchant, our Payments Partner will use your information as described in its own privacy policy.

5. Technical Information:

Any time you use the Service (even if you do not register for our Service), we may collect information about how you access or use the Service or input data. For more information about how we collect and use this information, see Section 2 (Our Use of Cookies and Other Technologies)

6. Social Networks Information:

We may receive information about you when you interact with the Service through various social media, for example, by logging in through or "liking" us on Facebook or "following" us on Twitter. The data we receive is dependent upon your privacy settings with the social network. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Service.

Cookies and Other Tracking Technologies

1. Cookies, Pixels and Web Beacons

We automatically collect certain usage information when you access or use the Service, including cookies and similar tracking technologies, such as pixels and web beacons. Although we do our best to honor our users' privacy preferences, we are not able to respond to Do Not Track signals from your browser at this time, as we believe that there is no consistent industry standard for how to respond to the Do Not Track browser settings.

2. Device IDs

When you access the Site or use the Service by or through a mobile device, we may receive or collect and store a unique identification number associated with your device ("Device ID"), mobile carrier, device type, and manufacturer, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device. Please note we will not collect your precise geographical location without your consent, but we may know the city or country you are in. Like IP addresses, we may link any of the contact or other personal information you provide during a browsing session to the Device ID from which you are accessing the Site.

How We Use Your Information

  • To provide, maintain and improve the Service and our other products and services, including to operate certain features and functionality of the Service
  • To process your order or inquiries
  • To diagnose or fix technology problems
  • To analyze trends, administer or optimize the Service, monitor usage or traffic patterns (including to better understand how you use the Service), and gather demographic information about our user base as a whole
  • To deliver customer service
  • To communicate directly with you by sending you newsletters, promotions, and special offers or information about new products and services on an ongoing basis in accordance with your marketing preferences. You can unsubscribe from our marketing communications by clicking "Unsubscribe" at the bottom of the email or by contacting us using the contact details provided under the "How To Reach Us" heading below

Our Disclosure of Your Information

Other users of the Service who have sent you an invoice or with whom you've otherwise interacted through the Service's features.

Your Choice in Information Use

You may update certain of your account information and communication preferences at any time by logging into your account and changing your account settings. You can stop receiving promotional email communications from us by clicking on the "unsubscribe link" provided in such communications. We make every effort to promptly process all unsubscribe requests. If you have any questions about reviewing or modifying your account information, please contact us using the contact details provided in Section "How to Reach Us."

3rd Party Tracking & Online Advertising

We do permit sharing some limited data with third-party tracking companies like Google Analytics to collect information about your browsing behavior on the Service through cookies, social plugins, or other tracking technology. We will not share information about your clients or your business with these third parties. Typically, the information is collected through cookies or similar tracking technologies. The only way to completely "opt-out" of collecting any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser's or mobile device's technical information for instructions on how to delete and disable cookies and other tracking/recording tools. (To learn more about cookies, clear gifs/web beacons, and related technologies and how you may opt-out of some of this tracking, you may wish to visit http://www.allaboutcookies.org and/or the Network Advertising Initiative's online resources, at http://www.networkadvertising.org.) Depending on your mobile device, you may not be able to control tracking technologies through settings.

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third-party services that may collect information used to identify you.

Link to the privacy policy of third party service providers used by the app

Log Data

We want to inform you that whenever you use our Service, in case of an error in the app, we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Legal Basis For Processing Personal Information (EEA VISITORS ONLY)

If you are a user of the EEA, our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.

However, we will normally collect Personal Information from you only where we have your consent to do so, where we need the Personal Information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Information from you.

Suppose we ask you to provide Personal Information to comply with a legal requirement or perform a contract with you. In that case, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not (as well as of the possible consequences if you do not provide your Personal Information).

Similarly, if we collect and use your Personal Information in reliance on our legitimate interests (or those of any third party), we will clarify to you at the appropriate time what those legitimate interests are.

Your Data Protection Rights

You have the following data protection rights: To access, correct, update or request deletion of your Personal Information. Moon Invoice takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete, and up to date. You can exercise these rights by contacting us using the contact details provided in Section "How to Reach Us."

Suppose you are a resident of the EEA. In that case, you can object to the processing of your Personal Information and ask us to restrict the processing of your Personal Information or request portability of your Personal Information. You can exercise these rights by contacting us using the contact details provided in Section "How to Reach Us."

You have the right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority.

Children's Online Privacy Protection

Moon Invoice does not knowingly collect or solicit any information from anyone under the age of 16 or knowingly allow such persons to register as users. In the event that we learn that we have collected Personal Information from a child under age 16, we will delete that information as quickly as possible. If you believe that we might have any Personal Information from a child under age 16, please contact us at the address provided in Section "How to Reach Us."

How To Reach Us

Moon Technolabs Pvt. Ltd.
C/105A, Ganesh Meridian,
S.G Highway, Sola,
Ahmedabad, Gujarat
380060
support@mooninvoice.com

Notification of Privacy Statement Changes

Moon Invoice may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices or applicable laws. Therefore, you should review this page periodically.

90 Days Refund

We are delighted when we see the smile on our customers. We thank you for being our valued customer. Even if you are not associated with us, we strive to make your experience with Moon Invoice a pleasant one with our services and try to go an extra mile; hence, starting now, we are implementing a "Refund Policy."

We offer a 100% money-back guarantee if you are not satisfied with your purchase within the first 90 days.

If you feel that Moon Invoice isn"t the right invoicing platform for your business after trying it out, inform us within 90 days from the date of payment and we will issue you a full refund. Kindly note that refunds won"t be available after 90 days and partial refunds are not issued

Here is how to claim a refund. To place a refund request for your Moon Invoice app purchase:

1. For Apple

Apple currently handles all purchases and refunds in the iTunes App Store. In order to request and receive a refund, you'll need to contact Apple directly. The user can do this through their purchase receipt or application store. Listed below are the step by step guide:

  • Visit https://getsupport.apple.com/
  • Go to iTunes > iTunes Store
  • Click on "Purchases Billing and Redemption"
  • Click on iTunes Store account billing
  • Choose how you would like to contact Apple (by email, chat or talk to apple support now, schedule a call)

2. For Windows

Just like Apple, even Windows processes all the refund requests via Microsoft Account. Listed below are the step by step guide:

  • Sign in to your Microsoft Account.
  • From the top menu bar, select Payment & billing > Order history.
  • Navigate to your Moon Invoice app purchase and select "Request a refund".

3. For Android

Google Play Purchases and PayPal In order for us to process your refund for Google Play Store or PayPal, we request you to primarily contact them first and place your refund request. Furthermore, we will require the following information to process your refund request:

  • Moon Invoice account ID and email address
  • Reason for leaving Moon Invoice
  • Date of Purchase

Once you have submitted your refund request, please allow 10 business days for the refund to process. The refund will be returned in the same method of payment used for the purchase.

4. For Web App (PayPal)

For the PayPal refund procedure, the user needs to follow the below PayPal Refund procedure:

  • Login into your PayPal Account
  • Tap on Activity on the top of the page.
  • Select All Transactions
  • Tap on the Payment that you wish to refund.
  • Click on 'Issue my refund.'
  • You will be asked to enter the refund amount in total or partial. Please enter the amount.
  • Select Issue refund.

5. For Web App (Paddle)

For the Paddle refund procedure, please connect with Moon Invoice Support Team at support@mooninvoice.com.

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